1. Introduction

Healthy 32 Dental PLLC (“Healthy 32,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal and health information you share with us when you:

• Visit https://www.h32dental.com (the “Site”) or any landing page or funnel we host,

• Communicate with us by SMS, phone, email, or social media, or

• Receive care at 1721 Weston Brent Ln, El Paso, TX 79935.

This Privacy Policy explains what we collect, how we use it, and the choices you have.

2. Information We Collect

• Personal Data – name, postal address, email, phone number, date of birth, emergency contact, and other identifiers you provide on forms or by phone.

• Protected Health Information (PHI) – dental charts, X-rays, medical history, and insurance details we need to deliver care (HIPAA applies).

• Device / Derivative Data – IP address, browser type, device ID, pages visited, cookies, and other analytics gathered automatically.

• Financial Data – card or bank details, Cherry or CareCredit status, and transaction history for payments.

• Communication Data – SMS logs, call recordings, voicemail, opt-in / opt-out records

3. How We Use Your Information

• Schedule appointments, diagnose, treat, and follow up on your dental care.

• Send automated reminders and service messages such as confirmations and lab updates.

• Send marketing or promotional messages only when you have given explicit consent.

• Verify insurance, process claims, and arrange financing.

• Comply with HIPAA, A2P/TCPA texting rules, and other state or federal laws; detect and prevent fraud.

4. HIPAA Notice of Privacy Practices (Summary)

We follow the Health Insurance Portability and Accountability Act. Your PHI is used or disclosed only for treatment, payment, healthcare operations, or as required by law. A full HIPAA Notice is available in our office or by emailing [email protected]

5. Mobile Information Privacy (A2P Compliance)

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text-message originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of SMS services that deliver our messages.

6. Information Sharing

We never sell personal, health, or mobile data. We share information only when necessary:

• Service providers and subcontractors such as insurance clearinghouses, payment processors, SMS platforms, IT support, and dental labs. Each receives only the minimum information required and is bound by HIPAA Business Associate or data-processing agreements.

• Regulators or law-enforcement agencies when required by law, subpoena, or court order.

• SMS aggregators or carriers solely to transmit text messages; we do not share marketing lists or consent data with any unrelated third party.

All other data-sharing categories exclude text-messaging originator opt-in data and consent.

7. SMS & Phone Communications

By providing your phone number you may consent to receive:

• Automated reminders and service messages (appointment confirmations, treatment updates).
• Marketing and promotional messages (special offers, new services) if you opt in.

Message and data rates may apply. Message frequency varies. Reply STOP or OUT to any SMS to opt out. Reply HELP or call (915) 593-6661 for assistance. Consent is not a condition of purchase.

8. Data Security

We use administrative, physical, and technical safeguards—including encryption, role-based access, secure hosting, and daily backups—to protect your information. No system is 100 percent secure; transmitting data is at your own risk.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children without parental consent. If you believe we have done so, contact us and we will delete it promptly.

10. Your Privacy Rights

Depending on your state or country, you may have rights to access, correct, delete, or limit use of your personal data. To exercise these rights, email [email protected] or write to the address below. We will verify your identity before processing a request.

11. Changes to This Privacy Policy

We may update this policy from time to time. New versions will be posted on the Site with a revised Effective Date. Continued use of our services means you accept the updated policy.

12. Contact Us

Healthy 32 Dental PLLC
Attn: Privacy Officer
1721 Weston Brent Ln
El Paso, TX 79935

Email: [email protected]
Phone: (915) 593-6661

(Last reviewed: June 25, 2025)